Drive Excellence

Achieve true excellence by focusing on two groups of people that ultimately make or break a business: employees and customers. Learn how to optimize employee operation and maximize customer satisfaction.

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Operational Excellence

1. 5 Methods to Measure Your Performance

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2. 6 Reasons Why Workflow is Important

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3. 7 Steps to Streamline Your Work Processes

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4. A Roadmap to Operational Excellence

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5. How Can You Manage Key Business Processes Efficiently

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6. How to Build A Workplace Culture of Continuous Improvement

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7. How to Create a Winning Design Workflow

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8. The New Differentiator

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9. Your Extensive Guide to Improving Business Processes

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10. Your Go-To Recipe for Developing a Successful Operational Plan

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Maximize Internal Customer Satisfaction

1. 6 Customer Service KPIs You Should be Tracking

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2. 9 Golden Tips to Excellent Customer Service

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3. Employees are Customers too The Secret of the Internal Customer

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4. Have You Asked These Customer Satisfaction Survey Questions Before

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5. How to Turn Customer Satisfaction Survey Results into Action

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6. Resolve Customers’ Complaints in a Professional Manner

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7. The Do’s and Don’ts of Customer Satisfaction Survey Design

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8. Try These Tools to Measure Customer Satisfaction

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9. What is a Customer Appreciation Strategy, and Why Do You Need One

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10. Your Ultimate Guide to Service-Level Agreements (SLAs)

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Information

Length
Subject
Delivering Results

About this course

Achieve true excellence by focusing on two groups of people that ultimately make or break a business: employees and customers. Learn how to optimize employee operation and maximize customer satisfaction.

What you'll learn

  • Define performance measures and excellence
  • Use customer satisfaction surveys and other vital tools
  • Design workflow and predefined Responses
  • Understand the KPIs for customer service
  • Operate functionally and measure systematically
  • Measure and deliver quality service
  • Drive continuous improvement
Level
Intermediate